Returns
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
There will be a small charge of £1.00 to cancel your order, this covers our fees and a restocking charge.
****PLEASE NOTE - due to the personal nature of most of our products (CSP, TAMPONS, MENSTRUAL CUPS AND SEA SPONGES) these cannot be returned unless faulty.****
If you wish to return an item, please notify us in writing (email is fine). We will then process your return.
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
Please note there will be no refunds on sale items – unless faulty.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Returning Custom Items:
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty. In this case, please refer to the returns section of this document.
Contact Details:
The Treat Trove
Address: 4 Newlands Road, Surfleet, Spalding PE11 4DT
Email Address: thetreattrove@gmail.com
Phone Number: 07769257791 OR 07772480596
Last edited November 2016